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These terms and conditions apply to purchases from Swedish Supplements AB via our website. By making a purchase, you accept these terms and conditions and confirm that you have reviewed the information.

Swedish Supplements AB
Organization number: 556687-0290
Address: Kvistvägen 2, 433 48 Partille
E-mail: Shop@Swedish-supplements.com

These terms apply to private individuals shopping from Swedish Supplements AB via our webshop.

When you make a purchase in our webshop, an automatic order confirmation is sent to the email address you provided when placing the order.

A binding agreement between you as a customer and Swedish Supplements AB only arises when we have confirmed your order by sending an order confirmation.

We recommend that you check the order confirmation and contact us as soon as possible if any information is incorrect.

Swedish Supplements AB reserves the right to refuse or cancel an order in cases such as:

• suspected fraud or misuse of payment information,
• obvious pricing errors,
• technical errors,
• stockouts or inventory errors.

You must be at least 18 years old to purchase from Swedish Supplements AB.

If you are under 18, parental approval is required to complete a purchase.

All prices on the website are stated in Swedish kronor (SEK) and include applicable VAT.

We reserve the right for any typographical errors, technical errors, incorrectly published prices or other incorrect information on the website.

In the event of obvious pricing errors, Swedish Supplements AB has the right to correct the price or contact the customer for approval of the corrected price before delivery.

Any shipping and payment fees are clearly displayed before the purchase is completed.

Swedish Supplements AB uses Kustom Checkout as its checkout solution.

Available payment options may vary and are displayed at checkout. Payment can be made through, for example:

• Klarna
• Card payment
• Google Pay
• Apple Pay

When you choose a payment method, additional terms and conditions from the respective payment service provider may apply.

For payment via invoice or other credit solution, the payment provider may carry out a credit check according to its own terms and conditions.

Swedish Supplements AB never handles full card details. Payments are processed via secure and encrypted payment solutions.

We offer deliveries via the following carriers:

• PostNord
• Budbee Home Delivery
• Budbee Box
• Instabox
• Early Bird

Available delivery options are displayed at checkout before the purchase is completed.

Normal delivery time is indicated at the time of order and may vary depending on the chosen delivery option, the product's stock status, and the carrier's handling.

If a delivery delay occurs, we will inform you via email when we become aware of it.

In the event of a significant delay, you, as a consumer, have rights under applicable consumer legislation, including the possibility to cancel the purchase in certain cases.

If a package is not collected and returned to Swedish Supplements AB, we reserve the right to charge a fee of SEK 199 including VAT.

The fee covers administrative costs as well as costs related to shipping, return shipping, and handling of the consignment.

Please note that an uncollected package does not automatically mean that you have exercised your right of withdrawal. If you wish to exercise your right of withdrawal, please contact us according to the instructions under the "Right of Withdrawal" section.

We always try to help our customers with changes or cancellations as long as the order has not been processed or shipped.

Once an order has been shipped from our warehouse, it can no longer be changed or canceled.

If you want to change an order, please contact us as soon as possible via:

Shop@Swedish-supplements.com

As a consumer, you have the right to cancel your purchase within 14 days, according to the Distance and Off-Premises Contracts Act.

The cancellation period starts from the day you receive the item or a substantial part of the order.

To exercise your right of withdrawal, you must clearly notify us that you wish to cancel the purchase.

Contact:
Shop@Swedish-supplements.com

When exercising your right of withdrawal, the product must be returned to us.

The right of withdrawal does not apply to products where the seal has been broken and which cannot be returned for health protection or hygiene reasons.

This applies, for example, to food supplements where the original seal has been broken.

Products must be returned in substantially unchanged condition.

If a product has been handled more than necessary to ascertain its characteristics or function, we may be entitled to deduct for any loss of value.

In case of returns, the customer is responsible for the return shipping, unless otherwise stated.

The return must be well packaged to avoid shipping damage.

Always contact Swedish Supplements AB before sending a return.

E-mail:
Shop@Swedish-supplements.com

Upon an approved return, we will refund the amount you paid in accordance with current regulations.

Refunds are normally issued using the same payment method used for the purchase.

We may withhold the refund until we have received the item or until the customer can demonstrate that the item has been returned.

If a product is faulty or damaged, you have the right to make a complaint about the product in accordance with the Consumer Purchases Act.

If your shipment is damaged upon delivery, please document the damage and contact us as soon as possible.

Please send pictures of the packaging and product along with your order number.

In case of a complaint, please contact us as soon as possible and provide:

• order number,
• which product the complaint refers to,
• description of the fault,
• pictures of the product if possible.

Contact:
Shop@Swedish-supplements.com

The right to complain applies according to Swedish law.

Swedish Supplements offers dietary supplements intended for use as a complement to a varied and balanced diet.

Dietary supplements do not replace a healthy lifestyle or normal diet.

The effect of dietary supplements can vary between different individuals. Swedish Supplements therefore provides no guarantees of specific results.

Products should always be used according to recommended dosage and product instructions.

If you have medical questions or are taking medication, we recommend that you consult healthcare professionals before use.

Swedish Supplements offers the option to subscribe to selected products.

When you start a subscription, you agree that recurring deliveries and payments will be made according to the interval and terms specified at the time of ordering.

Information about:

• product,
• price,
• delivery interval,
• payment

will be displayed before you complete the subscription.

You can cancel your subscription at any time through your account or by contacting our customer service.

Cancellation must be made before the next automatic order has been processed.

Price changes or changes to subscription terms will be communicated before they take effect.

When making a purchase, Swedish Supplements AB processes personal data in accordance with current data protection legislation (GDPR).

Information on how we process personal data can be found in our privacy policy.

We use cookies on our website to improve user experience, analyze traffic, and enable certain functions.

More information can be found in our cookie policy.

Any attempts at fraud or misuse of the website may be reported to the police.

In case of suspected irregularities, Swedish Supplements AB may refuse or cancel an order.

These terms and conditions are governed by Swedish law.

If a dispute arises, Swedish Supplements AB will always first try to resolve the matter with the customer.

As a consumer, you also have the option to contact:

The National Board for Consumer Disputes (ARN)

If the dispute cannot be resolved, the matter may be decided by a competent court in accordance with Swedish law.

Swedish Supplements AB reserves the right to update these terms and conditions.

The latest version will always be published on our website.