Swedish Supplements AB, org. no. 5566870290, with address Kvistvägen 2, 433 48 Partille ("Swedish Supplements", "we", "us") cares about your personal privacy and wants you to feel safe when you provide us with your personal data.

This privacy policy describes how we collect, use, store and protect your personal data when you shop with us, use our website, contact our customer service, participate in our customer club or otherwise interact with Swedish Supplements.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), supplementary Swedish data protection legislation and other applicable legislation.

Swedish Supplements AB is the data controller for the processing of your personal data and is responsible for ensuring that the processing takes place in accordance with applicable data protection legislation.

Data Controller:
Swedish Supplements AB
Org.nr: 5566870290
Address: Kvistvägen 2, 433 48 Partille
Email: [enter email address]

If you have questions about how we process your personal data or wish to exercise your rights, please feel free to contact us.

We only collect personal data that is necessary to provide our services, process orders, and give you a good customer experience.

Customer and contact information

When you shop with us or contact us, we may collect:

First and last name

Address

Postal code and city

Phone number

Email address

Company details (if you are shopping as a company)

Personal identification number or organization number when required for payment or identification, for example

Order and purchase information

We process information related to your purchases, such as:

Products ordered

Order number

Payment status

Delivery information

Purchase history

Any complaints or customer service matters

Technical data

When you visit our website, we may collect technical information such as:

IP address

Browser and device type

Information about how you use the website

Cookies and similar technologies

Pages visited and interactions on the website

Communication

If you contact us via email, customer service, or other contact channels, we may process the information you provide to assist you.

We process your personal data for the following purposes:

To manage purchases and deliveries

We use your data to:

process and deliver your orders

handle payments

send order confirmations and delivery information

handle returns, complaints, and customer service

To administer customer accounts and loyalty clubs

If you create an account or become a member of our loyalty club, we process your data to:

administer your membership

save your order history

give you access to member benefits

offer relevant offers and information

For marketing and communication

We may use your data to:

send newsletters and offers

inform about products, campaigns, and news

customize communication based on your past purchases and interests

You can unsubscribe from marketing at any time via the link in our mailings or by contacting us.

To improve our website and services

We use information from, for example, Google Analytics to understand how visitors use our website and to improve functionality, content, and the customer experience.

To prevent fraud and ensure secure trade

We process certain data to:

detect and prevent fraud

protect our customers and our business

handle security-related issues

To comply with legal requirements

We process personal data when we are legally obliged to, for example, under accounting legislation.

We process your personal data based on the following legal grounds:

Performance of a contract

When you make a purchase, we need to process your personal data to fulfill our agreement with you, for example, by delivering products and handling payments.

Legal obligation

Certain data must be stored by law, for example, accounting regulations.

Legitimate interest

We may process certain data when we have a legitimate interest, for example, to improve our services, prevent fraud, and communicate relevant information to existing customers.

Consent

When consent is required, for example for certain cookies and marketing, we only process your data after you have approved this.

To provide our services, we use selected external suppliers. These suppliers may only process personal data according to our instructions and for the purposes stated in this policy.

Examples of partners:

E-commerce

Shopify is used as the platform for our webshop and for managing orders, customer information, and website functionalities.

Payments

To handle payments, we use:

Klarna

Card payment

Google Pay

Apple Pay

These suppliers process personal data according to their own privacy policies and security routines.

Deliveries

To deliver your orders, we share necessary information with our shipping partners:

PostNord

Budbee

Instabox

Early Bird

For example, name, address, phone number, and delivery information may need to be shared for the delivery to be completed.

Analysis and Marketing

We use the following services for analysis and marketing:

Google Analytics

Google Ads

TikTok Pixel

Bravo

These tools may use cookies and similar technologies to measure traffic, improve marketing, and create more relevant offers.

When you visit our website, we use cookies and similar technologies.

Cookies are used for various purposes, including to:

ensure the website functions correctly

remember settings

analyze how the website is used

improve the user experience

display relevant marketing

You can change your cookie settings at any time in your browser or via our cookie management on the website.

If you block cookies, some functions on the website may be affected.

We only store personal data for as long as there is a need to fulfill the purpose of the processing.

Examples:

Order and customer data is stored for as long as needed to manage the customer relationship and according to legal requirements.

Accounting records are stored in accordance with applicable accounting legislation.

Information related to customer service is stored for as long as needed to handle the case.

Marketing data is stored until you choose to unsubscribe or until the data is no longer needed.

When the data is no longer needed, it is deleted or anonymized.

We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or other unlawful processing.

These measures include, but are not limited to, secure systems, restricted access, and the use of vendors who adhere to established security routines.

You have the right to request information about and control over how we process your personal data.

Among other things, you have the right to:

Register extract

You have the right to request a copy of the personal data we process about you.

Rectification

You have the right to request that incorrect or incomplete information be corrected.

Erasure

You can request that your personal data be erased when it is no longer needed.

Please note that some data may need to be retained due to legal requirements.

Restriction of processing

You can request that the processing of your personal data be restricted under certain circumstances.

Data portability

You may have the right to receive certain personal data in a structured and machine-readable format.

Objection to marketing

You can always object to direct marketing from us.

Swedish Supplements only sells within the EU.

However, some of our service providers may use subcontractors or systems that involve the processing of personal data outside the EU/EEA.

If this occurs, we ensure that the processing complies with GDPR requirements and that appropriate safeguards are in place.

We may update this privacy policy as needed, for example, if we change our services or if legislation changes.

The latest version is always published on our website.

If you have any questions about this privacy policy or wish to exercise your rights under the GDPR, please feel free to contact us.

Swedish Supplements AB
Reg. no: 5566870290
Kvistvägen 2
433 48 Partille

Email: [insert email address]

You also have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe your personal data is being processed incorrectly.