HOW DO I MAKE A RETURN?

As a customer with us, you always have a right to return and cancel within 30 days when you shop online. You have the right to exercise your right of withdrawal and make your return without giving any reason. The 30-day period applies from the day you received the order. For returns and canceled purchases, we charge an administrative fee of 29 SEK, which is deducted from your refund. We reserve the right to refuse returns on underwear, jockstraps or face masks.

Return with Budbee Home Delivery, Budbee Box or Instabox

1. Go to our returns portal
2. Fill in your order number and email address. Then select which products you want to return and for what reason.
3. Pack the goods you want to return in any packaging, but in the normal condition in which the goods were delivered.
4. The text message you received from Budbee or Instabox upon delivery contains a link to book a return. You do not need a return shipping label. Budbee and Instabox will arrange this themselves when you pick up your package.

Return with Postnord or Early Bird

1. Go to our returns portal
2. Fill in your order number and email address. Then select which products you want to return and for what reason.
3. Pack the goods you want to return in any packaging, but in the normal condition in which the goods were delivered.
4. When you have created a return, you will receive a QR code sent by email from Postnord that you show and hand in to your nearest agent.

HOW DO I MAKE AN EXCHANGE?

We are unable to make exchanges. Please place a new order for the desired item and return the item you do not want.

WHEN WILL A REFUND BE MADE IF A RETURN IS APPROVED?

14 days from the date we receive the return.

HOW DO I MAKE A COMPLAINT?

If you receive a defective item or your product is broken due to a manufacturing defect, please contact our customer service as soon as possible. In order to ensure the best and fastest possible handling, please include:

• Email address where the purchase was registered
• Order number
• Customer and product name
• Reason for complaint
• Attached image

WHEN WILL A REFUND BE MADE IF A COMPLAINT IS APPROVED?

As soon as your complaint is approved, a refund will be made using the same payment method used for the purchase.

HOW DO I TRACK MY PARCEL?

Once your order has left our warehouse, you will receive a delivery confirmation to the email address provided at the time of purchase. The email will contain a tracking link that you can use to follow your delivery. If you have not received an email, please check your spam folder. If you haven't received one there either, please contact customer service.

WHAT HAPPENS IF I DO NOT COLLECT MY PARCEL?

If the parcel is not collected within the storage period and is returned to MM Sports, MM Sports has the right to charge the customer for costs relating to shipping, return shipping, handling fee, and packaging. The fee is SEK 150.

WHICH DELIVERY METHODS CAN I CHOOSE FOR MY ORDER?

Postnord

Budbee home delivery

Budbee Box

Instabox

Early Bird

WHEN WILL I RECEIVE MY ORDER?

Orders placed before 2 PM are usually picked on the same day. (During certain periods, delivery times may be slightly longer; this will be indicated on the product page and at checkout). In most cases, your package will be delivered within 1–3 business days with Postnord, 1–3 business days with Budbee, and 1–4 business days with Early Bird (weekends are not counted). Once your package has been shipped from us, you will receive a notification where you can track your shipment. If your package is delivered with Postnord, you will receive a notification via SMS, email, or letter indicating when and where your package can be collected.

I HAVE NOT RECEIVED AN ORDER/DELIVERY CONFIRMATION, WHAT SHOULD I DO?

Your order confirmation will be sent to your email address once you have completed your order. If you have not received an order/delivery confirmation, please double-check your spam folder. If, against all odds, you still haven't received an order/delivery confirmation there either, please contact customer service.

CAN I CHANGE AN ORDER?

We are unable to make changes to placed orders.

CAN YOU COMBINE DIFFERENT FLAVOURS AND STILL GET A QUANTITY DISCOUNT?

On almost all products it is possible to combine different flavors and still get a quantity discount. However, there are exceptions such as protein bars or energy drinks where the product is already packaged in 12-24 pieces. Select the default option for the quantity of products you want to buy and combine the flavors you want.

HOW DOES THE PRICE GUARANTEE WORK?

The price guarantee is valid for 7 days from the date of purchase. This means that if you find the same product at a lower price in a physical store or online store in Sweden, we will refund the entire difference. (LINK TO PRICE GUARANTEE HERE)

WHAT SIZE SHOULD I CHOOSE?

We are constantly updating our fit and size guides for all our clothing and accessories, which you can find under each product.

WHAT PAYMENT OPTIONS DO YOU HAVE?

Payment can be made both before and after delivery. The payment methods available before delivery are Swish, bank payment and card payment. If you wish to pay after delivery, we offer payment via Walley.

WHY IS MY ORDER NOT PROCESSING WITH (PAYMENT SERVICE HERE)

Make sure you have filled in the correct population registration address (PAYMENT SERVICE requires that the package be sent to your population registration address). It may also depend on your credit rating, contact Walley for more information: 010-161 01 00.

WHERE IS MY INVOICE?

Sent to the email address specified in the order from (PAYMENT SERVICE HERE). For questions about the invoice, please contact (PAYMENT SERVICE.

MY DISCOUNT CODE IS NOT WORKING?

Your discount code not working could be due to several reasons:

• You have entered your discount code in the gift card box.
• The discount code cannot be combined with other offers.
• The discount code is no longer valid.
• You forgot to click “Apply”

WHY IS MY GIFT CODE NOT WORKING?

Make sure you entered the gift card code in the gift card field under payment method. (If you accidentally entered the code in the discount code field, an error message will appear stating that the code has expired.)

HOW DO I LOG IN?

You log in to My Pages by clicking on the "Log in" icon at the top of the page on a computer or under the menu on a mobile device.

WHAT CAN I FIND ON MY PAGES?

On My Pages, you can find your order history and your order status.

HOW DO I VIEW PREVIOUS ORDERS?

Through My Pages, you can find your previous orders.

HOW DO I LEAVE A REVIEW?

By going to the product you wish to leave a review for, you can click on "Leave a review" below the existing reviews.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER EMAILS?

At the bottom of the newsletter, there is a link you can click on that says "UNSUBSCRIBE."

HOW DO I CONTACT CUSTOMER SERVICE?

By clicking on the "Chat" or "Help" icon, you can directly contact our customer service. You can also reach our customer service at:

Email address: shop@swedish-supplements.com

I WANT TO BE A RESELLER FOR SWEDISH SUPPLEMENTS, HOW DO I DO IT?

Become a reseller!

I WANT TO COLLABORATE WITH SWEDISH SUPPLEMENTS, HOW DO I DO IT?

Email your first name, last name, phone number, and links to your social media to marketing@swedish-supplements.com